Rackspace AWS Cloud Engineer in Mexico City, Mexico

Overview & Responsibilities

The Fanatical Support for AWS team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team.

Rackspace is hiring AWS Operations Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimise their workloads by providing application focused assistance to build, deploy, integrate, scale, and heal using native AWS and 3rd party tool-chains and automation oriented agile principles.

Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer issues via phone and ticketing systems, from the customer’s infrastructure to the OS.


At Rackspace, we pride ourselves on our ability to deliver Fanatical Support - this means our support teams blend technical expertise with strong customer oriented professional skills. Being successful in this role requires:

  • Working knowledge of Amazon Web Services Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking, etc.

  • Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance

  • Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists & load balancing

  • Good understanding of design of native Cloud applications, Cloud application design patterns and practices

Req # 40719

Category AWS